“I want SWA to know about the actions of Alan R. during an extremely long, stressful diversion in Montgomery, AL due to massive storms. Alan (as the Crew came to call him) was traveling in uniform, and the Company can be proud that he was. He immediately volunteered to help, assisting 140 people across an active tarmac-under and around other planes. He assisted in touching base with all of the Passengers spread throughout the terminal, in particular an elderly woman who was confused. Her son kept calling, asking her questions she was struggling to answer. We learned she was a heart patient. Her feet and legs were swelling, so we got a wheelchair, propped up her feet, and Alan stayed with her. When it was time to board again, Alan assisted in leading Passengers back to the plane, and he sat with the elderly woman. This turned out to be a very wise decision, as another storm came through while we were still on the ground. He stayed with her during the very turbulent flight and helped us deplane the wheelchair Passengers. Alan, thank you so much for becoming part of our Crew when we truly needed all hands on deck!”