Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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A Southwest Family Legacy

“My mother, Melissa was an Employee at HRC from ’96-’16 before she passed away tragically. Because she was an Employee in ’96, her name is inscribed on the Triple Crown plane bins. This is where the story gets good…My name is Chloe H., and I have been a SWA Employee since September 2019. Coming to work for the airline made me feel like part of the family since I grew up a SWA Dependent, and, with my mom being gone, I felt like she was living on through me with SWA. I had the chance to fly on the Triple Crown in January of 2020 as a surprise. I have a brother who is in the Navy, stationed out of San Diego, who has a brand new three-month-old daughter. This morning, I got a call that he got the surprise of a lifetime when his plane from SAN to LAS was the Triple Crown! Not only did my brother get to fly “with” my mom, he was also able to have his daughter fly her very first SWA flight “with” her grandma. They are traveling to Houston to celebrate birthdays and to celebrate her life. What a special family legacy we all got to experience because of this SWA Family!”

Chloe H.

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