Danielle went above and beyond taking care of her Cohearts. The Inflight Crew arrived at the airport early to ensure they had time get food for the long day ahead; however, once arriving at the airport early, the Known Crew Member security line was not available, and the regular TSA screening had long lines. This delay was long enough that they were not able to get food and make their report time.

After arriving at the gate, Danielle overheard the Flight Attendants talking about needing to find a way to get food at some point due to the long day ahead. Danielle took it upon herself to go out and get food for the Crew, all while managing the Ground Operations portion of the flight to ensure boarding occurred in a timely manner, and the flight pushed ontime. Danielle is a consummate professional whose actions prove that the Servant’s Heart at Southwest is alive and well.