“It was a routine shuttle transfer in Phoenix from the airport to the Crew hotel, when DAL Flight Attendant Cheyenne C. struck up a conversation with the friendly driver, Ben. She came to learn that he was enduring the worst week of his life–his daughter, a mother to five children, had just passed away from COVID. Cheyenne immediately began working on a plan to ask the SWA workforce what we could do, just to give him a lift and let him know that we were thinking about him and that we cared. Her efforts ended up surprising everyone! Cheyenne was able to present Ben with $3,200 to help with the family’s expenses. Cheyenne spearheaded this beautiful response, and it would not have happened if she and her Texas-sized heart weren’t listening when she was. An act so simple came from a moment that many of us tend to overlook on our countless rides to and from our workday. What a blessing for all involved!”