Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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A Much-Needed Hug

Today, I chose to sit in the first row on my flight. I had sat in the first two rows on Southwest flights for 10 years because my husband was wheelchair bound. He passed away in 2023, and I didn’t realize that sitting up front would set off such a grief bomb. Flight Attendant Crystal saw my tears and asked if she could give me a hug. After she finished the Safety demo, she sat and asked me about him and our family. It really helped me to focus on the happy memories. Her hug was much-needed and so appreciated. I thanked her of course, but also wanted to give her official recognition for going above and beyond by giving a crying widow a hug.

Kristen R.

Customer

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