“I was returning from my mother’s bedside after she passed away, and I was feeling very emotional and out of sorts from not sleeping for several nights. I had to literally sprint to my gate before they shut the doors, so I had not had time to get water before the flight. The Flight Attendants thought I was asleep, so they skipped me for drinks. When I realized it, I tried to ask for something. Since I was wearing a mask and the plane was loud, they couldn’t hear me. I completely lost my temper. Instead of inflaming the situation and getting mad back, Jack got me a drink, sat down next to me, gave me some of his personal cookies, and asked me if everything was OK. He completely diffused the situation. I felt horrible and apologized, explaining I was in poor shape and was wrong to treat them that way. Jack was so sweet and gave me a hug. He shared that he lost his mom as a teenager, and he understood how hard it is. In a time when people rarely demonstrate kindness to complete strangers, I sincerely thank Jack for the way he handled my outburst. His kindness to me was a lesson in how to treat people that I will carry with me forever.”