The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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A Gesture of Generosity

“Greg June’s spectacular gesture of goodwill made a huge impact on a Passenger who was having a really horrible day. This Passenger arrived at the airport assuming that his company, which had just fired him, had purchased him a ticket home. Unfortunately, there was no ticket. The Passenger attempted to purchase a ticket himself, but our reservations system was in maintenance mode and he was unable to complete the transaction. There was only one seat available for that particular price, and out of compassion for this Passenger, Greg chose to use his personal Rapid Rewards points to secure his seat. The Passenger was brought to tears by Greg’s kindness to a complete stranger, and Greg turned an obviously horrible day to one the Passenger will always remember with a bright side.”

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