The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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A Crafty Crew

“On our flight from SJC to KOA, the cabin Crew was absolutely fantastic. There were a large number of elementary-school aged children on the plane, mine included, so I was prepped for a raucous flight. No problem, we’d be landing soon enough in Hawaii. To my surprise, one of the Flight Attendants was able to find some coloring pages and coordinated the sharing of some colored pencils and crayons. And just like that, most of the kids were engaged in a 4-hour art contest! Every child’s art was attached to the overhead bin with a tiny bit of tape on display for the whole cabin to see. This kind of creativity was so appreciated by parents, Passengers and, most importantly, the kids. Not one child complained about their mask, and the adults got a nice enjoyable flight to the island paradise. Thanks Southwest. Y’all are cultivating a workplace and Customer Experience full of LUV!”

Chris, Virginia, and (seven-year-old) Ellie M.

Customers

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