I was on my way to Texas from Denver. Many areas in Texas were experiencing storms. No one could have predicted the many obstacles we faced on our way. From diverting to an alternate airport to fuel up, to carefully landing and finding ways for Passengers to deplane, Captain Lauret did an outstanding job keeping a positive attitude through it all. He led with love and strength, keeping Passengers and Crew safe and well-informed. His Southwest Spirit beamed as he made his way through the aisle answering Passengers’ questions with sincerity. Despite the uncertainty, I knew we were in the best hands. Captain Lauret even got food delivered for all 180 Passengers! His positive, Fun-LUVing Attitude in the face of adversity was remarkable. I will never forget him.