Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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A Captain’s Care

I met Captain John Murphy when we got on the airplane in SAT. We flew to MDW, and then ALB. When we got to the hotel he said to the Crew, “we’ll meet down here at 5:00 to go to dinner.” I went to my room and took a nap. I had started having some high blood pressure, so I had been monitoring it. When I got up, I felt really strange, and when I took my blood pressure it was dangerously high. I found an emergency clinic close by. This was about 4:15-4:30. While I was at the clinic, I got a message from John saying that he was in the lobby of the clinic if I wanted company. He had gone to the front desk to find out where I had been taken. They couldn’t take care of me there, so they called an ambulance to take me to an emergency room. John asked permission to go with me. He was so incredible! Without being in the way, he not only stayed with me until midnight when I got the results of my MRI, but he also took detailed notes. I can’t tell you how frightening it is to be away from home and worried that something serious is going on! John took a lot of that anxiety away. I am so appreciative of him! I was kept overnight in the cardiac ICU. John reached out to me to check on me the next day to make sure I had everything I needed. I believe he was just being the amazing man that he is!

Janet S.

Coheart

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