“I was having trouble applying a Southwest LUV Voucher to a flight I was trying to book today for my brother. I called to see why it was not working and had the great pleasure of talking with Latonia. Not only did she determine what the problem was, which took quite a bit of sleuthing, but she reserved the flight, and wrote an extensive note, as fares at that price were almost gone, and she arranged for a new voucher to be sent to me so I could complete the reservation. Not only was she thorough and professional, she was so very friendly to boot! My brother was recently diagnosed with cancer and is undergoing chemo. My sister and I were trying to surprise him with a trip to visit family he hasn’t seen in a long time. While he is gone, we are going to do a surprise mini-renovation on his house. Being able to use the Southwest LUV Voucher funds, thanks to Latonia’s efforts, means just a little more money towards the renovation!

I’ve been a loyal Southwest Customer for decades, and it is Employees like Latonia who will keep me a loyal Customer. In an era when Customer Service is just about dead, she was a true breath of fresh air. She is a great asset to your Company!”