“When our baby daughter Charis passed away, my sister flew to Texas to be with us as we laid her to rest. Charis had Trisomy 18 and was never expected to live. We were blessed with 17 amazing months. My sister loved her deeply. While here, she bought a Build-A-Bear with my daughter’s sweet laugh recorded inside. “Charis Bear” would now be her travel companion. She hoped to get “first time flying” wings for Charis Bear on Southwest. The Employees went ABOVE AND BEYOND and completely blessed my sister’s socks off! They listened as she told them how special Charis was; graciously took pics; stamped her passport; gave her a flight certificate; and treated her like royalty. The Crew made an announcement about a special Passenger (Charis Bear) and asked everyone to make the heart shape with their hands, then took a photo of my sister holding Charis Bear with all the Passengers behind her. WHAT A SPECIAL MOMENT THIS WAS. My sister was in tears over the love of a plane full of people. Our family was so moved. The Southwest Employees will forever be in our hearts. I can’t wait to see where Charis Bear goes next!”