Customer Jeffrey G.

“I recently found myself in BHM earlier than needed for my flight. Weather and delays became an issue and created much angst across all airlines. As I watched the Customer Service Agents calmly deal with and rebook everyone (albeit not every Customer was calm), it impressed me how cool they remained. As the time passed and I too was victim of a delay, which impacted my ability to make my connection, the Agents remained friendly and helpful. With my new flight almost upon me, I asked Craig where Chick-fil-A was, and he said it’s in the other terminal. I thanked him, but decided the time was too tight for my flight. Just prior to boarding, Craig appeared holding a bag of Chick-fil-A and said he didn’t want me to go without any dinner, and he thanked me for being a loyal Southwest Customer. I was shocked by his generosity and almost teared up. This is one of the most thoughtful gestures I’ve ever experienced AND he paid for the meal out of his own pocket. He would not take a dime. Thank you Craig! You made a frustrating day one of the best and most memorable days. Another reason I am a dedicated Southwest Customer—everyone truly tries to spread the LUV!”

Coheart Stump S.

“Chris’s selfless service and exemplary Teamwork were crucial to our success. Right off the bat as we arrived at the airplane, Chris engaged with Dispatch to understand why our flight was locked and communicated with me quickly to let me know. Once we realized we had an indefinite delay, he willingly and graciously hosted every one of the 19 kids whose vacation to Disney was put on hold by answering their questions and letting them visit the cockpit. He brightened their morning and showed our completely full airplane what true Hospitality is. These folks had all been up for several hours before our scheduled push time of 0530, and things could have gone poorly, but Chris’s cheerful Hospitality turned it into an adventure. Along with that significant amount of time with the kids, Chris was proactive in communicating with Dispatch and Ground Ops so we kept the information flowing. Chris also freed me up to make sure communication kept flowing and allowed me to roam the cabin so I could engage with our Customers. Chris’s consummate professionalism as a First Officer was simply stupendous. He made a difficult start to the day simply easy.”

Coheart Maria D.

“As a new Employee, I mentioned to Diogenes how excited my five-year-old son was about my job, as he is obsessed with all things aviation. He offered to take my son on a tour. Diogenes arranged everything, and when the day came, Diogenes came out with hearing protection, a reflector vest, and an ID arm band. My son was beyond excited and felt like a Southwest Employee! Diogenes then took my son onto the Ramp and showed him every little thing possible. He got to see bags being loaded, bags being unloaded, an aircraft being pushed back with the tug, and an aircraft being boarded. He was able to wave to the Pilots of one aircraft, go into the cockpit and meet the Pilots of another, and even got to see an aircraft take off. Diogenes answered all of my son’s questions with patience and grace, as he had many questions due to his excitement! At the end of the tour, Diogenes let my son keep the headset, arm band, and reflector vest, and he is still wearing it around the house to this day! What Diogenes did for my son is something he will never forget and has created memories that will last a lifetime. Diogenes has certainly made me proud to be a Southwest Employee!”

Customer Robin N.

“I was on a flight from Austin to San Diego. I took off an earring and proceeded to drop it on the floor. I heard it ping and looked around, but it was nowhere to be found. Other Passengers assisted in looking, but to no avail. Departing the plane, I stopped and talked to one of the Flight Attendants, told her my plight and although admitting it was probably a long shot, asked that if anyone found it could they give me a call. I left my name and cell number. Krysta, one of the Flight Attendants called almost immediately: She found my earring! I got my earring back—did I mention it’s a diamond earring?! Your Employees are the very best! I can’t say enough good things about this experience and these people. I already loved Southwest Airlines, but I love you even more now. Thank you, thank you, thank you!”