Customer Shelby H.

“I was traveling with my husband, my sister, and her fiancé. Our Flight Attendant, Tammy, was incredible! My husband and I boarded wearing chef hats from Brennan’s restaurant; we’d just had a wedding reception there. Tammy asked about our hats, and we told her we were celebrating our wedding. That’s when Tammy’s planning began. First, while waiting to take off, she announced us and asked for other folks celebrating, first time fliers, or folks married for several years. When she stopped by our seats later, I told her my sister was recently engaged. During the flight, Tammy checked in with us several times, and got our story and my sister’s story, and sent drinks to her and her fiancé. In addition, she asked the rest of the Passengers to write us notes with marriage advice. At the end of the flight, both couples had a stack of napkins with well wishes! It was incredibly special. At the end of the flight, there was a surprise waiting for us! Tammy made my sister and me wedding veils and cakes and gave us luggage tags! She was so incredible and went above and beyond to make us feel special. She really made the experience memorable.”

Customer Cheri J.

“William is a Flight Attendant who went above and beyond in welcoming my husband Tim and me onboard a flight. Our boarding assignments were B36 and 37. There was an abundance of families boarding, so we were not going to be able to sit together. My husband is just 68 years old, but he has early onset dementia. Although Tim still does fine, he does need help with his iPod, and he likes to spend his flight listening to music. Tim was able to sit in the first row, and I mentioned to William that Tim might need help with his iPod! He picked up on this immediately and was so attentive to Tim throughout the flight. I was a couple rows back and observed William being so kind to Tim—and other Passengers. I don’t know if he realized Tim needed an extra eye on him and a helping hand, or if he is always this attentive. Either way, his kindness was so very much appreciated! This is just one more reason we will fly Southwest whenever possible!”

Customer Holly K.

“Hi! I just want to commend the Flight Attendant, Conor, who helped me out immensely on a flight to Chicago. I am a diabetic who uses an insulin pump that works with the use of batteries. Midflight, my alarm went on notifying me that my battery had no power left. I had left my extra battery in my suitcase. In a panic, I didn’t know what to do. Then, Conor stepped in and said he had one in his toothbrush. He then proceeded to his carry on and actually gave me the battery out of his toothbrush! I can’t thank him enough! That night could have turned into a nightmare without the use of my pump. Thank you, Conor, for taking that extra step and helping a VERY grateful Passenger! Conor was also very pleasant and funny to be around the entire flight. Thank you, Conor!”

Customer Karen B.

“I want to tell you about a Captain! On this day, a horrible storm was hitting Houston, and we arrived very late. I got my luggage around 1:00 a.m. My car was parked at Holiday Inn at Hobby, and when I finally got someone to answer the phone they told me that their shuttle stopped at 11:00 p.m. Ugh, I almost started to cry. Just about that time, the Captain, Bryan, walked past me and said “hey, how are you doing?” I told him the issue and he very kindly and professionally solved all my problems. He graciously asked his shuttle driver for the DoubleTree to drive me to my car. He also tipped the driver extra for going out of his way for me. What a great guy! I of course thanked him profusely and he told me “I just want to make sure you get home safely tonight.” God was smiling on me by bringing this caring, friendly individual to rescue me. There really are good people still out there and he is an amazing example.”