Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Articles

To the Great Land! Southwest is adding Anchorage, Alaska, to its network in 2026!

PRNewswire

I flew one of Southwest’s brand-new planes — and it felt actually luxurious I had a surprisingly great trip. Here’s what it was like.

Yahoo

Free WiFi in the Sky! Southwest Airlines Partners with T-Mobile to Offer Free Inflight WiFi for all Rapid Rewards Members

Southwest

Her pilot father promised her a ride from the airport. Then he surprised her by flying the plane home

CNN

4 Things You Didn’t Know About Southwest Airlines (LUV)

Investopedia

The Scoop: How Southwest CEO tackled major change comms in New York Times interview

PR Daily

The Scoop: How Southwest CEO tackled major change comms in New York Times interview

PRDaily

4 Things You Didn’t Know About Southwest Airlines (LUV)

Investopedia

A Case Study in Great Customer Service

business.com

Country Legend, 66, Thrills Fans on Southwest Airlines Flight: ‘He’s a National Treasure’

Parade

2024 One Report

Southwest

Southwest Airlines Announces Major Change After Free Bags Furor

Mens Journal

Meet the only 2 passengers from the viral ‘private’ Southwest flight out of Utah

Southwest

Southwest Airlines Outlines Changes to Drive Revenue Growth and Reward Its Most Loyal Customers

PR Newswire

How Is Southwest Different From Other Airlines?

Investopedia

Is Southwest Airlines Really Underrated?

Simple Flying

Bonding through Service: Veterans Day

Southwest Recognized in America’s Customer Service Champions List

Southwest

Southwest surprises customers with tailgate in the sky ahead of SEC Championship

Atlanta News First

Culture IS the strategy

CUInsight

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