Virtual Roundtable: A Culture of Hospitality

The CCB Institute is pulling back the curtain on what makes legendary Customer Service and how leading brands are able to leverage a Culture of Hospitality to win and keep loyal Customers. In this free, 60-minute webinar, CCB Institute friends Alison Casler, Vice President, Chief Human Resources Officer at Drury Hotels and Elizabeth Dixon, Principal Lead, Strategy, Hospitality & Service Design at Chick-fil-A join Southwest leaders Whitney Eichinger, Managing Director Culture & Engagement, and Steve Goldberg, Senior VP, Operations & Hospitality to share some of the Culture and Customer Service secrets that elevate their brands.

Southwest® Culture Connection

Southwest Culture Connection provides a rare opportunity to experience one of the world’s most admired organizational Cultures firsthand. Learn more and register to attend.


50th Anniversary

Time flies when you’re democratizing the skies. Since 1971, the Southwest purpose has been to connect People to what’s important in their lives and give them the freedom to fly through friendly, reliable, and low-cost air travel. Join us as we look back on 50 years of upholding that purpose, and learn more by visiting the link below to find out how you can be a part of our year-long celebration.

Southwest Resources

For additional Southwest resources, visit www.southwest.com.

Send us a message

Note: For all travel-related inquiries, we are happy to learn more about your Southwest experience through Contact Us at www.southwest.com.

Sign up to receive the free Colleen C. Barrett Institute Roundtable event: Lessons in Customer Service from some of the World’s Most Loved Brands. This event event was filmed in September 2021 with leaders from Southwest Airlines, Drury Hotels, and Chick-fil-A, discussing what makes legendary Customer Service and how to leverage a Culture of Hospitality to win and keep loyal Customers. You will also receive regular updates from The CCB Institute, including information about future events and offerings.

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