The Role of Recognition

You’re invited to join us for a free, virtual roundtable on the topic of The Role of Recognition. At this event, you will hear from the following Southwest Leaders as they discuss key Leadership topics such as the areas of customer to employee, peer-to-peer, and top-down recognition.


Whitney Eichinger, Senior Vice President Culture & Communications (moderator)
Sonya Lacore, Vice President Inflight
Tony Roach, Senior Vice President Marketing & Customer Experience
Landon Nitschke, Senior Vice President Technical Operations

Southwest Resources

For additional Southwest resources, visit www.southwest.com.

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Note: For all travel-related inquiries, we are happy to learn more about your Southwest experience through Contact Us at www.southwest.com.

Sign up to receive the free Colleen C. Barrett Institute Roundtable event: Lessons in Customer Service from some of the World’s Most Loved Brands. This event was filmed in September 2021 with leaders from Southwest Airlines, Drury Hotels, and Chick-fil-A, discussing what makes legendary Customer Service and how to leverage a Culture of Hospitality to win and keep loyal Customers. You will also receive regular updates from The CCB Institute, including information about future events and offerings.

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